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Lost and Found Office

The lost property office at Krakow Balice Airport is a place where things that are found at the airport are stored and released. Here is some information about the lost property office at Krakow Balice Airport:

  • Location: The lost property office is located in the passenger terminal, next to the P2 parking payment counter.
  • Procedures for reporting found items: If a passenger has found an item at the airport or left it on the plane, he should report it to the lost property office. To do so, he must fill out a report form, which includes personal information, airline information, flight number and a description of the found item. It is important for the passenger to carry his boarding pass and reference number (PNR), which can be found on the airline ticket or booking confirmation.
  • Procedures for collecting found items: If the owner of the item is found, he will be informed by the lost property office. He or she will then have to pick up his or her item at the office by presenting an identification document and a reference number (PNR).
  • Holding time for items: Items found at the airport are stored for a period of 90 days. After this time, if the owner does not come forward to claim his item, it is donated to charity. The lost and found items office at Krakow Balice Airport is the place to retrieve items that have been lost or left at the airport. Thanks to this, passengers can count on help in recovering their valuables and avoiding material losses.

The office is open Monday through Friday from 8:00 a.m. to 4:00 p.m. The office is closed on Saturdays, Sundays and holidays.

Items can be picked up ONLY during office hours.

tel. +48 12 639 36 95

e-mail: [email protected]